Shipping & Delivery
Please allow 7-14 working days to process your order and 3-4 weeks for customised/ bespoke orders. Expect an email within 3 days to let you know your order is on the way.
STORE PICKUP
If you are a Singapore customer, your orders can be picked up when it is ready. An email will be sent to inform you when it is ready for collection.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for orders made in Singapore. When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 1 day after your order is ready using NinjaVan or SpeedPost. A shipping fee of $4.00 to $6.00 applies to all orders shipped locally.
REFUNDS, RETURNS AND EXCHANGES
As many of these items are specially customised, exchanges are strictly not allowed. Returns are allowed up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please contact us as soon as possible via WhatsApp at +65 9121 9388 or email us at support@eternitylmg.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us via WhatsApp at +65 9121 9388 or email at support@eternitylmg.com.